In today’s world, it is almost impossible to avoid discussions surrounding AI – or Artificial Intelligence. In simple terms, AI refers to using computer systems to perform tasks that typically require human intelligence. At its core, AI involves creating algorithms and models that can analyze data, identify patterns, and make decisions based on that analysis.

AI is used across thousands of fields and in millions of applications. People interact with AI on a daily basis, in areas such as healthcare, finance, marketing, security and other fields. If you have encountered a chatbot, face-recognition applications, video games, or personalized social media feeds, you most likely have interacted with AI.

Before you jump into the world of AI, it’s important to understand where you are in this space and what you hope to get out of it.

Tech Impact has a Choosing The Right AI Tool resource that explains the different generative AI tools, how they work, and which might be the best fit for your organization.

The National Council of Nonprofits has supported Maryland Nonprofits and NTEN in efforts to equip state associations and their members with AI-related resources. The AI Resource Hub is designed specifically for nonprofits, providing them with essential tools and guidance to harness AI’s benefits ethically while minimizing risks to their organization and community.

The AI For Nonprofits Resource Hub includes resources and videos, helpfully grouped under the following categories:

• Governance Framework for Nonprofits
• Overarching Principles and Framing Questions
• Deciding on AI: Frameworks for Making Decisions
• Data and IT Governance
• Data Privacy
• AI Tools Evaluation, Development and Analysis

OpenAI is an AI research and deployment company that develops proprietary generative AI models, particularly its generative pre-trained transformer (GPT) series of large language models (LLMs).

The company has numerous online resources that provide online tutorials, how-to videos and other tools to assist users (both individuals and businesses) in learning how to use their various AI products.

• OpenAI Academy — Courses and guides to help people use AI more effectively.
  • Courses — Structured courses that build knowledge through guided instruction and practice, and let learners earn a completion certificate.
  • Guides and Resources — Self-serve materials for exploring AI tools, workflows, and use cases.
• Learning Hub — Explore guides and resources to deploy AI with confidence. Examples include:
  • Guides — In-depth articles covering a variety of topics.
  • OpenAI on OpenAI — Internal examples of how OpenAI is using its own technology and APIs.
  • Demos — Short videos demonstrating various functions OpenAI can perform.
  • Webinars — Longer-form videos detailing OpenAI functions.

Anthropic is an AI safety and research company whose flagship product is Claude, a series of proprietary large language models (LLMs). The company offers several online tutorials, courses and practical examples to educate people on how to use Claude and AI usage in general.

Claude Academy — Learn to use AI safely, effectively, and with intention. Free courses, tutorials, and use cases from Anthropic’s education team.

• Tutorials — Build your skills through written guides, and video lessons covering everything from quick tasks to complex workflows and best practices.
• Courses — Structured learning paths with video lessons and assessments to help you master AI collaboration, Claude development, and MCP.
• Use Cases — Browse practical examples across research, writing, coding, analysis, and everyday tasks, whether you’re working solo or with a team.
• Webinars — A listing of upcoming online learning opportunities.

Recognizing the growing prevalence of AI, the 2025 IMPACT Delaware Conference included a breakout session and a Community of Practice on AI for conference attendees. Those presentations from Tech Impact are included below:

• Say This Not That: Crafting Smart AI Prompts to Get Better Results
• Community of Practice for Exploring AI: What Would You Do? AI Implementation for Social Good Organizations

Nonprofits exploring how to incorporate different forms of technology into their operations have numerous options at their disposal.

Tech Impact

• Offers a variety of low-cost nonprofit technology assessments to help nonprofits understand the current state of their tech stack, identifying strengths and opportunities for improvement.
• Offers IT training and courses to help build the skills and capacity of nonprofit staff.

TechSoup is an online resource that provides its nonprofit members with discounted hardware and software from companies such as Microsoft, Adobe and Intuit. They also offer expert help for a variety of technological services, including cybersecurity, website, Google, IT, digital marketing and accounting.